Frequent Asked Questions

Check-in: from 2 pm
Check-out: until 12 pm
 

You can make your Pre Check-in through our APP - Enotel Hotels & Resorts or through the link that you will receive by e-mail, 7 days before your arrival. In case you have provided us with your e-mail.

If you wish to stay in your room after Check-out time, you must first check with the hotel reception if this is possible. If possible, the amount to be paid will be 90€ per adult and 45€ per child (from 7 to 12 years). Your suitcases can be stored in the luggage room.

Payment must be made directly at the hotel upon check-in. You can make your payment in cash or by credit/debit card.

Our rooms have different capacities to meet all needs. 
Standard: up to 3 people 

Family: up to 4 people 

Suite: maximum 2 people 

Family Suite: accommodates up to a maximum of 8 people 

Discover all the benefits of our Day Use and live an incredible moment with us. You can enjoy all the delights available in the All-Inclusive system, during the period you book. You will have at your disposal: 

• snacks, meals and drinks at your disposal; 
• a fantastic entertainment program (day and night); 
• several leisure options, such as indoor and outdoor swimming pools, gym and wet área; 
• Kids Club and Teens Club; 
• wi-fi internet; 
• free lockers; 
• covered parking. 

Our Day Use package works from 9 am to 9 pm.

• does not include room use;
• does not include laundry services;
• spa treatments and hairdresser are not included.

You can buy directly with the hotel reception through the contact (351) 291 702 000 or book with our reservations team, through the e-mail reservas@enotel.com

It’s 90 euros per adult and 45 euros per child (from 7 to 12 years) and the payment is made directly at the hotel reception.

The 24-hour All Inclusive system at the Enotel Lido is perfect for those who take a very relaxing vacation, enjoying the resort with food and drinks at your disposal. Breakfast, lunch, dinner, snacks, and a variety of drinks (alcoholic and non-alcoholic) are included in during your stay, in addition to the Thematic Dinners. Enjoy all the delights of the buffets and restaurants, enjoy the beach service to enjoy your favorite drink by the sea, discover the various bars and restaurants and savor all the options available at the resort.

The updated timetables are available on our Enotel Hotels APP.

• Among the drinks we serve are: 
• Johnny Walker Red Label Whiskey; 
• Variety of distilled beverages; 
• Local Beer; 
• Caipirinhas and Caipiroskas; 
• Red and white wine; 
• Sparkling wine; 
• Liquors; 
• Drinks and Cocktails; 
• Mineral water and sparkling; 
• Juices; 
• Soft drinks; 
• Non alcoholic Beer; 
• Variety of coffees. 

The Themed Restaurants are one of the great attractions of Enotel Lido. There are 3 in total:

Madeiran gastronomy specializing in regional food at O Bailinho restaurant; Italian cuisine at the Vela Di Canale restaurant and Asian themed dinner at the Kai restaurant.

Access to the theme restaurants is in order of arrival, no daily restrictions.

We are currently not handling special requests. In the main restaurants there is a mini buffet with natural and diet products, gluten-free foods and lactose-free milk.

The Children's Water Park has different areas, with water toys for children up to 12 years old and another area with pools and toys for children under 4 years old.

Sport and leisure activities are directed between three different groups: 

• Children from 4 to 6 years old; 
• Children from 7 to 9 years old; 
• Children from 10 to 12 years old; 
• Teens from 13 years old. 

The program contains recreational activities, competitions, outdoor games for interaction with nature and moments at EnoKids. 

The area has colorful toys, slides, children's lazy river, slides and bucket that squirts water from the top. The structure also has exclusive bathrooms for children, baby changing facilities, Siri Restaurant and kiosks with sun loungers for parents to be comfortable while children play. All in one place!

We have a list of babysitters accredited and trained by our team. To hire them or for information on conditions, just go to our Reception.

We are currently unable to meet special requests. However, the entry of specific foods such as special milk for the baby or for another person will be allowed. Entrance will be allowed after completing and signing a term of commitment at the Hotel Reception, at the time of Check-in.

We have been partnering for years with the Agência MBTours. To book a ride or transfer Airport x Hotel, just buy in advance through their website www.mb-tours.pt.
MBTours follows preventive procedures based on WHO guidelines.

You can go directly to the SPA and schedule your treatments. If you prefer, you can book in advance, by contacting the SPA directly.

Yes, there are Convenience Stores next to Enotel Lido with products for the beach, hygiene, handicrafts, among others.

We have a support and health security base with a Help Saúde unit, to provide all support and pre-hospital care.

The laundry service is temporarily suspended.

Enotel Lido has a Convention Center, SPA, Fitness Center. The leisure area is a separate show that brings together Kids and Teens area.

We have 4 restaurants, 3 of which are themed, in addition to 4 bars, for food and beverages.

The voltage is 220v.

Yes. We have accessibility in the main social areas with ramps for easy movement, handrails and adapted accommodations. In addition to accessibility at the resort, the destination Funchal itself, which offers tourists who use a wheelchair or who have reduced mobility, accessibility conditions so that they can enjoy nature for bathing in the sea.

The Enotel Lido Madeira is a large-scale enterprise that has 345 accommodations.

Yes, we have! The updated schelude are available on our Enotel Hotels APP.

No, they are not included. It is an extra charge with payment directly to the SPA.

You can go directly to the SPA and schedule your treatments, or by calling extension: 4-1026. If you prefer, you can book in advance, by contacting the SPA directly, through (351) 291 702 026.

The Enotel is located on the Lido beach, Funchal town.

We recommend the transfer of MBTours, with a specialized service and fleet that provides comfort and safety for passengers. For more information, visit our Services page and check the Transfers and Tours options offered by MBTours.

Yes. We have free parking for our guests and for those who want to enjoy Day Use.

The Enotel Lido is located 2.5 from the Capital of Madeira Island. There is a taxi stand next to the hotel for added security and convenience for our guests.

Madeira Island is a destination that has a mild climate all year round, and can be visited at any time. However, the best time to travel is at the end of the year and in the summer, from September to March, months when it rains less and the days of blue skies are abundant.

It is a rocky beach with clean, warm water, ideal for bathing and sunbathing.

Funchal is a great option for those who want to enjoy the night in Madeira Island. There are many options for restaurants and bars, a must for anyone who wants to enjoy the nightlife of the region. But inside the resort, animation is also guaranteed! We have a series of incredible shows, themed dinners and bars to enjoy at night and leave your mood up there. Download our Enotel Hotels APP (available for Android and iOS) and check out our schedule out.

There are countless options for what to do during the day in Funchal. Enjoy the day by the sea, taking advantage of our beach services, moments of wellness at the SPA. You can also enjoy the variety of Exhibitions and Museums, taste the delights of our restaurants and bars, hire tours, visit the historic city of Funchal, visit the Botanical Garden, make the iconic descent of the basket carts and take a catamaran ride.